Contact Us NEW

Contact Us NEW

Need help, have product questions or need to get in touch with us for something else?

You are just a message away from 5* customer service.


We take pride in offering outstanding customer service and all enquiries will be handled with urgency and care. You will receive a bespoke response from your customer service advisor with no generic, robotic or template emails, apart from an automatic response confirming your message has been received.

If your enquiry is of an extremely urgent nature, please write "URGENT" at the start of the email title to be dealt as a priority enquiry.

To contact us, just click on the relevant subject for enquiry below to make sure your message goes directly to the correct person and choose your method of contact.

You will usually receive a response within a few hours. However, a response is guaranteed to be under a maximum of 24 hours. Our customer service team operate between 8:00am - 7:00pm, 6 days a week, and based in the UK.

Customer Service

Need help or more information about an order you have placed?

Be sure to include your order number in your message, or send your email from the same email address linked to your account/order. If you do not know your order number, or you are unable to access your linked email address, please include your full delivery address.

Email (Preferred method):

Facebook Messenger: Red Carpet FX

Want to know more about our products and brands?

Ask us anything; we love questions and are happy to help you in any way we can.


Facebook Messenger (Preferred method): Red Carpet FX

In-person: 6A Ashbrooke Park, Parkside Lane, Leeds, LS11 5SF, United Kingdom

Have a question about something else?

Not a problem. Feel free to send us a message via your preferred message and it would be our pleasure to help.


Facebook Messenger: Red Carpet FX

Business & Education

For bulk purchases, stockists, corporate and other business enquires.

Message our business team and your email will be passed onto one of our company directors.

Email :

Looking for your ultimate source of kits for your college?

Message our education team and your email will be passed a member of our team who specialise in educational supply. We offer a wide range of options to educational establishments such as exclusive discounts.


Or read more information about what we offer here.

Want Red Carpet FX to trial, stock or distribute your make-up brand?

Provide as much information as possible, including pricing, documentation, images and more. This will be directed to a senior team member.


Everything Else

For all matters relating to advertising, press or media enquires; feel free to contact our head office directly at:

Legal enquiries and requests. Please note this is strictly for legal enquiries only.

We are here if you need to talk to our legal team about copyrights, trademarks, interlectual property violations or other legal enquiries.


Need to contact the Red Carpet FX Privacy Compliance Officer? You can do so at the following email address and your message will be passed forward to our compliance officer.


Feel free to contact our customer service team who will be more than happy to either assist or direct your enquiry to the correct location.