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Need help, have product questions or need to get in touch with us for something else?

You are just a message away from 5* customer service.


 

We take pride in offering outstanding customer service and all enquiries will be handled with urgency and care. You will receive a bespoke response from your customer service advisor with no generic, robotic or template emails, apart from an automatic response confirming your message has been received.

If your enquiry is of an extremely urgent nature, please write "URGENT" at the start of the email title to be dealt as a priority enquiry.

To contact us, just click on the relevant subject for enquiry below to make sure your message goes directly to the correct person and choose your method of contact.

You will usually receive a response within a few hours. However, a response is guaranteed to be under a maximum of 24 hours. Our customer service team operate between 8:00am - 7:00pm, 6 days a week, and based in the UK.

Customer Service

Need help or more information about an order you have placed?

Be sure to include your order number in your message, or send your email from the same email address linked to your account/order. If you do not know your order number, or you are unable to access your linked email address, please include your full delivery address.

Email (Preferred method): customer.service@redcarpetfx.com

Facebook MessengerRed Carpet FX

Want to know more about our products and brands?

Ask us anything; we love questions and are happy to help you in any way we can.

Emailcustomer.service@redcarpetfx.com

Facebook Messenger (Preferred method)Red Carpet FX

In-person: 6A Ashbrooke Park, Parkside Lane, Leeds, LS11 5SF, United Kingdom

Have a question about something else?

Not a problem. Feel free to send us a message via your preferred message and it would be our pleasure to help.

Emailcustomer.service@redcarpetfx.com

Facebook MessengerRed Carpet FX

Business & Education

For bulk purchases, stockists, corporate and other business enquires.

Message our business team and your email will be passed onto one of our company directors.

Email : business@redcarpetfx.com

Looking for your ultimate source of kits for your college?

Message our education team and your email will be passed a member of our team who specialise in educational supply. We offer a wide range of options to educational establishments such as exclusive discounts.

Emailhead.office@redcarpetfx.com

Or read more information about what we offer here.

Want Red Carpet FX to trial, stock or distribute your make-up brand?

Provide as much information as possible, including pricing, documentation, images and more. This will be directed to a senior team member.

Email: head.office@redcarpetfx.com

Everything Else

For all matters relating to advertising, press or media enquires; feel free to contact our head office directly at: head.office@redcarpetfx.com

Legal enquiries and requests. Please note this is strictly for legal enquiries only.

We are here if you need to talk to our legal team about copyrights, trademarks, interlectual property violations or other legal enquiries.

Emaillegal@redcarpetfx.com

Need to contact the Red Carpet FX Privacy Compliance Officer? You can do so at the following email address and your message will be passed forward to our compliance officer.

Emailhead.office@redcarpetfx.com

Feel free to contact our customer service team who will be more than happy to either assist or direct your enquiry to the correct location.

Emailcustomer.service@redcarpetfx.com

Top Questions

If you have placed your order before 3pm Monday - Friday, it will be dispatched the very same day (unless it is a public holiday or bank holiday). Orders placed after 3pm will be dispatched the next working day.

For more information, visit our delivery info page.

We pride ourselves on super speedy delivery; but the speed of your delivery will depend on the option you have chosen at checkout.

For more accurate delivery times, visit our delivery info page or contact our customer service team.

Of course! If you have placed an order with us and do not know how to correctly use the product you have received, you can contact us for expert advice.

Not a problem! Just visit our returns info page and then contact us to arrange your return.

If your order has not been dispatched, we will most likely be able to cancel your order (unless it has already begun the dispatch process). Just contact us as soon as possible in order to ensure successful cancellation.

If your order has already dispatched, contact our customer service team to arrange for your order to be returned.

In certain circumstances, yes you can. But in order to add to your order, an additional order must be placed shortly after your first order (if a weekday) - making sure it is before the 3pm daily cut-off or anytime on weekends when your order will not have been dispatched.

Once you have placed your additional order, contact our customer service team and request that both orders be combined and a refund for the additional delivery charge will be issued.

Unfortunately we are unable to directly edit your order and charge. (Our system is restricted to prevent this due to our strict security protocols).

Please note, order combinations are subject to the individual circumstances and are not guaranteed.

Leeds Store Questions

For the most up to date opening days and hours (including seasonal extended hours/days), visit our Google Store page here.

Of course; simply contact our customer service team and place your order online. Any delivery charges associated with your order will be refunded when your order has been collected.

Is the product you want showing in stock on our website? If so, it will be in stock in-store and available to purchase.

We recommend contacting us first if you are travelling far to ensure we do not sell out and make sure we have the stock on hand to avoid any unnecessary disappointment.

We typically do not open weekends. However, we do increase our opening hours seasonally, so check our Google Store page here for up to date opening times.

Cannot make it to us throughout the week? We may have a team member available on a weekend to help you out. Simply contact our customer service team to see if anyone is available on the required date.